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kkoggo
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How it works

From requesttohandover.

Six steps, and you are told what is happening at each one — including when the news is not good.

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kkoggo app tracking a delivery: the route on the map and the status On the way
  1. 01Request received

    Tell us what is going where

    Pin the pickup and drop-off, choose the parcel’s size, add a photo and your recipient’s details. You confirm the parcel is allowed and that your recipient is at least 18.

    Before you book, you see an estimate based on the couriers who are online right now.

  2. 02Quote shown

    You approve the price

    Couriers who can take your parcel send their price. Accept or decline each one, or let kkoggo accept automatically up to a maximum you set. kkoggo never raises that maximum for you.

    Cancelling is free until a courier accepts.

  3. 03Courier found

    Someone heading your way takes it

    kkoggo looks first for verified couriers already travelling past both ends of your route. When nobody is heading that way, a courier can come straight to you.

    If nobody is available, you are told and you pay nothing.

  4. 04Collected

    Pay at pickup, on the record

    You pay the courier directly, in cash or with EcoCash, and they confirm it in the app. They photograph the parcel, and that photo sits beside yours in the delivery record.

    kkoggo never holds the fare.

  5. 05On the way

    You follow it live

    Watch the parcel on the map with an arrival estimate that says “about”, because traffic is real. Share the tracking link and PIN with your recipient from the app, on WhatsApp or any other app.

    The tracking link opens in any phone browser. Your recipient does not need kkoggo.

  6. 06Delivered

    Your recipient gives the PIN

    At the door your recipient reads out the six-digit PIN and the courier enters it to close the delivery. Then you can rate it.

    No PIN, no handover. The parcel stays with the courier until the right person has it.

The PIN

Why a handover needs a number

It is what makes “delivered” mean delivered to the right person.

Only your recipient should have it

Every delivery gets its own PIN, and the courier never sees it. After pickup you copy or share it from the app with your recipient.

Wrong entries are limited

Too many wrong attempts lock the handover for support to review. A locked delivery can be looked into; a parcel handed to the wrong person cannot be taken back.

When it goes wrong

The hard moments are planned for too

Most delivery pages only describe the version where everything works.

Nobody is available

You are told, and you pay nothing. Send it again whenever you are ready.

Nobody is at the door

The delivery does not fail silently. The parcel comes back to you as a return, and the trip back is charged at the route fare.

Something is damaged or missing

Report it from the delivery. Support reviews the photos, timestamps, location updates and handover record with you.

Cancellations and refunds

Ready when you are.

kkoggo is coming soon to Google Play. See what a delivery costs before you need one.

See pricing