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Delete your kkoggo account

You can also do this in the app: Account, then Delete account.

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Deleted straight away

  • Your login, so the account can no longer be signed in to
  • Your name, phone number and email address
  • Saved places, notifications and notification settings
  • For couriers: ID number, home address and last known location

Kept, without your name

  • Delivery, payment, commission and cancellation-charge records: 7 years
  • Recipient and contact details on deliveries: cleared 2 years after the delivery
  • Support cases about a delivery: kept with the delivery record
  • Courier identity documents: 2 years after deletion, for fraud prevention
  • Any money still owed to kkoggo: until it is settled

The details are in our privacy policy.