Cancellations and refunds
Last updated 17 October 2026
When you can cancel, what it costs, and how support handles a delivery that goes wrong. You pay couriers directly, so kkoggo does not hold your money.
1. Cancellation
Cancelling is free until a courier accepts your delivery. After that a cancellation fee applies, and a higher one once the courier has reached the pickup. The app shows the amount before you confirm, and each booking keeps the terms in force when it was made.
Once the courier has collected your parcel, the delivery cannot simply be cancelled. Contact support from the delivery to arrange a safe return; the trip back is charged at the route fare.
2. Refunds
You pay the courier at pickup, so nothing is paid if a courier cancels before then or nobody accepts your delivery. kkoggo looks for another courier where it can.
If a delivery fails after the parcel has been collected, support reviews it with you and the courier, including the delivery and return costs.
kkoggo does not take delivery payments today, so there are no automatic refunds. We will publish the rules for digital payments before they are offered.
If you have already handed cash to a courier, contact support. A cancellation or support request does not itself confirm that your money has been returned.
3. Payment availability
You pay the courier directly at pickup, in cash or with EcoCash. Payment through kkoggo itself is not offered yet.